Quality - AEROPORTI DI ROMA
We have made the customer experience our core business, and with Leonardo da Vinci Fiumicino airport we have reached the top of the international rankings, proving to be the most awarded airport for passenger satisfaction.
This achievement is the result of an ongoing commitment to improving the customer experience, innovation, building and renewing infrastructure, and safety. Safety became increasingly important during the COVID-19 pandemic, which saw us commit to responding quickly and proactively to the health crisis.
Our commitment to quality of service is tangible and is based on a solid process of monitoring service levels, listening to passengers through dedicated surveys, social media and field observations in order to understand and meet all their new needs.
The development of these measures, aimed at improving the experience, is outlined in the Aeroporti di Roma Quality Plan which, together with the analysis of the key indicators of perceived and delivered quality, is the subject of periodic meetings with stakeholders. This enables us to ensure that the range and excellent level of services offered keep our airport among the most attractive for both passengers and airlines.